www.musicplaceonline.com is the online store for the exhibition and sale of products via the Internet of the Greek company "DIMITROPOULOS DIMITRIOS" named "MUSIC PLACE", based in Kavala. Before entering our online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the “MUSIC PLACE” online store located at www.musicplaceonline.com. By visiting or making purchases through our online store, you automatically, expressly and unconditionally accept the terms below. Please read them carefully. "MUSIC PLACE" reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store.
Create account
A necessary condition for the initiation of mediation between us is the disclosure by you of some of your personal information. When you create an account, you will need to enter your full name, the address to which the products will be shipped, your landline number (or any other phone you want), your email address, etc. The registration process is done only once .
Protection of personal data and confidentiality of transactions
All information related to your personal information and transactions is secure and confidential.
Privacy is a matter of course. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member to "MUSIC PLACE" is confidential and "MUSIC PLACE" has taken all the necessary measures to use it only to the extent that this is deemed necessary in the context of the services provided.
Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
“MUSIC PLACE” does not disclose the details of customers and their transactions, unless it has a written authorization from you or is required by a court order or decision of another public authority. In the event that "MUSIC PLACE" uses third parties to support its systems, it ensures confidentiality.
Case law & applicable law
Any dispute, dispute or claim arising from the operation of the company's Online Store, or the concluded product purchase-sale contracts, will be governed by Greek Law and the Courts of Kavala will be responsible for resolving them.
Information & Products Provided
"MUSIC PLACE" is committed to the completeness and validity of the information listed on the www.musicplaceonline.com website, both in terms of the existence of the essential characteristics described for each product it has, as well as the accuracy of the data concerning the services provided by the "MUSIC PLACE" online store, subject to any technical or typographical errors that have escaped notice or occurred unintentionally or due to any interruptions in the operation of the website due to force majeure.
The photos depicting the products are indicative and cannot under any circumstances be binding for the company "DIMITROPOULOS DIMITRIOS".
Product Availability
Once your order has been received, the CUSTOMER SERVICE DEPARTMENT will inform you by e-mail or by phone about the current availability of the products. If you do not agree with the delivery time you must reply to us by e-mail if you want your order to remain active. If the terms of order execution do not satisfy you, you have the right to cancel your order.
Order cancellation
The cancellation of the order can be done in the following cases: Before the order is completed, during the electronic order process, you can remove the quantities of the products from your basket by clicking on the "remove" button. If the online order has been completed but the product has not yet been shipped you can call us on 2510 220901 and the customer service department will take care of canceling your order or send an email to info@musicplaceonline.com quoting in both cases the number order.
In the event that you wish to cancel your order, but it has already been shipped, please note that shipping and return shipping costs are not covered by "DIMITROPOULOS DIMITRIOS". In this case and after you have received the products and you have already notified us of the cancellation of your order either in writing or by phone, they will be returned to our company. Returned products must be in perfect condition and in their original packaging.
Right of return
By purchasing a product/s from our online store, you can return a product and we will pay you the price if this product is in excellent condition and in its original packaging with full contents (parts, instructions for use, etc.), within 14 days from receipt. Please note that return shipping costs are not covered by "DIMITROPOULOS DIMITRIOS". We inform you that in the event of a return you must inform us in writing before proceeding with the return of any product. In any case, the return is the responsibility of the customer. In case of theft/loss or damage due to transport services, "DIMITROPOULOS DIMITRIOS" bears no responsibility.
Any product that is damaged, or whose packaging is damaged, will not receive compensation. If the returned product is incomplete or damaged, a price reduction will be applied according to the diagnosis carried out by the relevant department of the company.
You are not entitled to withdrawal if the product falls under the following categories: books, lamps, loudspeakers and wind instruments. Also if the product is sealed and unsealed, as well as if the product is a special order personalized according to the consumer's preferences.
Warranty
The product warranty is that provided by the manufacturer. Exceptions are electronic products for which our company's warranty will apply for 24 months from the date of purchase.
Payment methods
According to the applicable tax regulations, documents worth more than €500 (including VAT) to individuals (Retail Receipt) and documents worth more than €3,000 (including VAT) to professionals/businesses (Sales Invoice) should ONLY be paid with the following ways:
• Deposit/ transfer to a bank account
Payment upon receipt of the order at your location (cash on delivery):
Pay the partner of our company, with the delivery of your order to your place. The cash on delivery payment method is only valid for sending your order with ACS COURIER and only within Greece. The charge for cash on delivery is €2.50.
Pick up and pay for your order at the nearest "MUSIC PLACE" store:
At the final stage of completing the order, select "Pick up from store" in the Shipping Method. As long as your order is registered by 12:00 and the products are immediately available, they will be in the store within 3 working days.
Kavala store: Omonias 28 – P.O. 65 302 Kavala, 10682. Tel. 2510 220901
Payment of the order will be made at the cashier of the store upon receipt. In case you choose to pay for your order with a credit card, we inform you that the charge will be made in the store. If necessary, you should have your credit card and ID (or passport) with you when paying for your order at the store's checkout.
Payment by bank deposit:
Pay your order to one of the following bank accounts with which we cooperate:
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and send us the copy of the bank payment order by fax to 2510 220901 or to info@musicplaceonline.com stating your order number for easy and quick identification. Upon receiving the copy of the bank payment order, we will process your order.
Shipping methods
With ACS COURIER:
If you choose ACS COURIER as the shipping method, you will receive your order at the address you have indicated within 1-3 working days (except for hard-to-reach areas). All orders placed before 13:00 are processed the same working day. If the value of your order exceeds €199.00 then it is shipped free of charge, while if it is less than €199.00 the charge is €2.50 for small volume items or €7.50 for larger volume items. In any case, your shipping charge appears automatically upon completion of your order.
Hard-to-reach areas as listed on the ACS COURIER website (www.acscourier.gr) are excluded. In case you are in a hard-to-reach area, then the order will be sent to the nearest ACS COURIER store (central and not in a hard-to-reach area).
Please note that bulky items such as classical/electric/stage pianos, gear cases and electronic/acoustic drums etc. are not shipped with ACS COURIER.
By transport agency:
Our company cooperates with transport agencies that can deliver your order to you within 1-3 working days from the date of its dispatch.
If the value of your order exceeds €199.00 then it is sent free of charge, while if it is less than €199.00 the charge is €7.50.
Note: For classical pianos, the transport as well as transport costs are calculated after consultation with our company's customer service department, as the delivery area and floor play a role.
